Help Tutorials for Town Web Design Customers
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Client Survey
Client Survey
Step
1
of
5
20%
Website
What Municipality are you with?
(Required)
What county?
(Required)
Do you like your site?
Yes
No
If No or could be better, please explain:
Do your residents find your municipal website helpful?
Yes
No
I don't know
If No or could be better, please explain:
Are there any additional features would you like available on the website? Please explain:
How satisfied are you?
(1= not at all satisfied, 5= very satisfied)
With the look of your homepage
1
2
3
4
5
Site loading time
1
2
3
4
5
Features on your site
1
2
3
4
5
Statistics available about site visits
1
2
3
4
5
What is your overall satisfaction with the website?
(1= not at all satisfied, 10= I love it!)
1
2
3
4
5
6
7
8
9
10
Client Dashboard
Do you use the Client Dashboard on dashboard.townweb.com?
Yes
No
If not, why don’t you use the client dashboard?
What’s the most common task you use the client dashboard for?
Agendas & Minutes
News & Notices
Calendar / Events
Modifying Pages (Page Builder)
Other
How often do you use the client dashboard?
1x week or more
2x month
1x month
Quarterly
I Never use the Dashboard
Do you find the dashboard user-friendly?
Yes
No
If not, what don’t you find friendly about the client dashboard?
Do you use the WordPress PageBuilder feature to make edits to your pages?
Yes
No
Sometimes
How comfortable are you with modifying pages in PageBuilder?
(1= not at all comfortable, 5= very comfortable)
1
2
3
4
5
Are there any new features that you wish you had on the dashboard? Please explain:
What is your overall satisfaction with the ease of use of the Dashboard?
(1= not at all satisfied, 10= very satisfied)
1
2
3
4
5
6
7
8
9
10
Support
Do you take advantage of our White Glove Service promise?
To have us post updates and documents on your website for you
Yes
No
If yes, what do you like best about this service?
If no, why don’t take advantage of this service?
How often do you contact the support team to post updates and content on your website?
1x week or more
2x month
1x month
Quarterly
Never
What’s the most common task you have our support team do for you?
Agendas & Minutes
News & Notices
Calendar / Events
Modifying Pages (Page Builder)
Other
Do you use our online library of help tutorials that are found at: https://help.townweb.com/
Yes
No
How helpful do you find our support team?
(1= not at all helpful, 5= very helpful)
1
2
3
4
5
Have you had website training in the past 2 years?
Yes
No
Do you want to schedule a training?
Yes
No
You can schedule your training with Miranda here:
Schedule Training
What is your overall satisfaction with the support we offer?
(1= not at all helpful, 10= very helpful)
1
2
3
4
5
6
7
8
9
10
Billing
In an effort to streamline processes would you be interested in additional ways to pay your invoice
ACH direct debit
Online via checking account
Other
Other:
ARPA — American Rescue Plan Act
Did you know your ARPA funds could be used for our website, hosting, and email services?
Yes
No
Have you used your ARPA funds yet?
Yes
No
Do you plan to use your ARPA funds?
Yes
No
Did you use ARPA funds to upgrade other technology for your municipality?
Yes
No
If yes, what technology did you use them for?
Almost Done!
How likely would you be to recommend Town Web to other municipalities?
(1= not at all likely, 10= very likely!)
1
2
3
4
5
6
7
8
9
10
Any additional comments you’d like us to consider:
Extra Credit
If you love our service and support, please let us and other municipalities know by leaving us a google review!
Town Web Google Review
If you don’t love our service and support, what can we do to make your experience better?
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